Frequently Asked Questions

Can I Change My Plan At Any Time?

You can upgrade or downgrade your plan at any time inside BridalLive by going to Settings > Account Settings and select Change Plan. Any new upgraded features will be available immediately!

What Are Users?

Users are your organization's team members who will access your BridalLive account to ring up sales, enter appointments, etc. You can add and delete users at any time.

How Does The 30-Day Trial Work?

After you create an account, you get instant access to all BridalLive features for 30 days (if you would like to upgrade or downgrade your plan, just contact us). We don't require a credit card during the trial, so you can try BridalLive obligation-free.

What Happens At The End of The Trial?

You will receive an email before your trial expires. You can choose one of four plans and pay by credit card inside your account. Your trial account will become your permanent account (all of your customizations and data remain intact). If you decide not to start paying at the end of your 30-day trial, your account will expire.

How Will I Be Billed?

We offer monthly billing via credit or debit card. You will be prompted to enter your credit card details in our secure payment portal 3 days before you trial ends.

Can I Send Emails While On A Trial?

When an account is trialing, email use is suspended. Email use will be activated with a paid subscription.

What Countries and Languages are Supported by BridalLive?

BridalLive is available in English, French, Spanish, Dutch, Italian, and German. We currently support the following countries: United States, Canada, United Kingdom, Ireland, Australia, New Zealand, France, Spain, Germany, Netherlands, Italy, Belgium, Romania, Denmark, Luxembourg, Mexico, and Switzerland. Countries outside of the current BridalLive supported countries will not be able to access BridalLive. If you are interested in BridalLive and are located in one of the countries that are not yet supported, please email us at

How Can I Add Additional Locations To My Plan?

BridalLive has the Elite Plan available for shops with multiple locations. You can transfer inventory, copy contacts, and view multi-store reporting. All billing will be made simple, combined under your original BridalLive subscription. Check out more info on adding an additional location!

How Can I Add Information From My Old System To BridalLive As I Get Started?

Customer profiles, departments, vendors, and inventory can all be imported from a CSV file into BridalLive. More information can be found by clicking here.

Will My Current Devices Work With BridalLive?

BridalLive can be accessed via a web browser on any device with an internet connection- this includes computers, tablets, and smart phones. Please click the following link for more information on our hardware recommendations.

Do You Offer Integrated Credit Card Processing Through BridalLive?

Shops joining BridalLive also sign up for BridalLive Pay for integrated credit card processing, but that’s great news for you! Please click here for more information on the features available and to learn more on getting started!

How Do I Update My Credit Card On File?

You can update your credit card on file for your BridalLive subscription by logging into your BridalLive account, navigate to Settings, Account Settings then select Change Credit Card. If your account has been canceled, and you need to update your card, you will be prompted to do so on the login screen.

What Is The Client Portal?

BridalLive's Client Portal is a customer-facing digital experience that is completely brand-able and mobile-first. The Client Portal experience reinforces your brand message and increases customer engagement all while making it easier to manage and market your products and services. The Client Portal is an additional $110 USD/mo and can be enabled and disabled at any time by going to your Account Settings.

What Is The Difference Between The Appointment Scheduler And The Request Form?

Both the Appointment Scheduler and the Appointment Request Form are online webforms to gather appointment and event information from customers. The Appointment Scheduler can book directly to your BridalLive calendar based on the smart book algorithm using your fitting room setup and available work schedule. The Appointment Request Form is submitted as an appointment time that the customer is requesting. The store can then decide to book or change the appointment. The request form availability can be set up by the smart book algorithm or using store hours.

What are Smart Flows?

You can use the Smart Flows in BridalLive to automate your processes like sending and scheduling emails and text messages, assigning tasks, and assigning categories among many other triggers that are available. BridalLive comes with a few important, default Smart Flows like sending an email confirmation and scheduling a reminder when an appointment is booked and assigning a customer to the category Purchased when a bridal gown is placed on an order. The setup and customizations for Smart Flows are endless.

How Do I Request A Feature?

BridalLive has an easy way to ensure all requested features can be seen by the developers, management team, and other BridalLive stores! You will be able to request a feature, vote on other features, and rate them in importance specifically to you. To request a feature, log into your active BridalLive account and click the ? in the top right, and select Request & Vote for Features.

How Do I Contact My Account Manager?

Once you have a dedicated Account Manager, they can be contacted during regular business hours Monday-Friday 8 am - 5 pm Eastern Time excluding holidays. To reach your Account Manager, log into BridalLive, select the ? in the top, and select Contact Us. You will see your Account Manager's contact information. If you do not have access to your BridalLive account, you can always submit a request through our webform.